APA Style
Tjiptono, Fandy. (1997).
Prinsip-prinsip Total Quality Service / Tjiptono Fandy (Ed. 5).
Yogyakarta:
Andi.
Chicago Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service / Tjiptono Fandy.
Ed. 5
Yogyakarta:
Andi,
1997.
Text.
MLA Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service / Tjiptono Fandy.
Ed. 5
Yogyakarta:
Andi,
1997.
Text.
Turabian Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service / Tjiptono Fandy.
Ed. 5
Yogyakarta:
Andi,
1997.
Print.